Refund policy

A. Instructions on withdrawal

Introduction

Consumers have a right of withdrawal in accordance with the following provisions, where a consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside his or her trade, business or profession:

Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, have or has taken possession of the last of the goods.

By way of derogation from this, in the case of a contract for the regular delivery of goods over a fixed period of time, the withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have or has taken possession of the first of the goods.

To exercise your right of withdrawal, you must inform us (Auralumina GmbH, 30th floor DC Tower, Donau-City-Str. 7, 1220 Vienna, Austria, Tel.: 00436641480300, Email: admin@whytedot-dentalcare.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, which is, however, not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments that we have received from you, including the costs of delivery (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

You must send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you inform us of your withdrawal from this contract.

Returns can be sent exclusively to the following address:
Auralumina GmbH c/o Quivo Return AT4-Enzersdorf, Am Campus 2 / Objekt Beta 6C, 2431 Enzersdorf an der Fischa, Austria.

The deadline is met if you send back the goods before the period of fourteen days has expired.

We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or early expiry of the right of withdrawal

The right of withdrawal expires prematurely in the case of contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and were unsealed after delivery.

General information

1) Please avoid damage to and contamination of the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
2) Please do not return the goods to us freight collect (carriage forward).
3) Please note that the above points 1–2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Model withdrawal form

If you wish to withdraw from the contract, please complete this form and return it.

To

Auralumina GmbH
30th floor DC Tower, Donau-City-Str. 7
1220 Vienna
Austria

Email: admin@whytedot-dentalcare.com

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

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Name of consumer(s)

________________________________________________________
Address of consumer(s)

________________________________________________________
Signature of consumer(s) (only if this form is notified on paper)

_________________________
Date

(*) Delete as appropriate