You submit the return via our returns portal. After registering the return, we will send you a shipping label. The return shipping costs will be deducted from the refund amount.

For returns from Austria and Germany the return shipping costs are 6 €.

For returns from other EU countries and Switzerland, the return costs are 10 €.

According to applicable law, you also have the option of sending a return with your own franking. If you are considering this, please note the following:

1. Returns that are not submitted via our portal mean additional work for our logistics team.

2. The package must be addressed to our returns address (WhyteDOT c/o Quivo DHL Return AT4-Enzersdorf, Am Campus 2 / Objekt Beta 6C, 2431 Enzersdorf an der Fischa, Austria).

3. The order number must be clearly visible on the outside of the package.

4. All returns that are not registered and submitted via our portal are subject to a longer processing time as we have to process a lot of manual bookings in our system instead of using the beauty of efficient automation.

If you would like your return to be processed quickly, we highly recommend to register your return via our returns portal.

Thank you very much.

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